Things never seem to stay the same, do they? Look at Mars Bars – they are way smaller than they were when we were kids. Its no different in business. To succeed they need to change and adapt. So its time for change here with my photography business.
Since going full time as a professional photographer in 2011 my business has grown and developed much quicker than I anticipated. As many one person businesses find, the work load can become overwhelming and as a result customer service can suffer. My business background is in sales and marketing management and so I know how important it is to give excellent customer service. I have been having to spend increasing amounts of my time at my desk processing paperwork and answering customer questions which means less time doing what I love, which is being creative. I also have loads of ideas about projects that I want to launch, but time is making this impossible. There are also family issues with being a professional outdoor photographer and workshop leader. It is inevitable that you have to spend quite a bit of time away from home. I love being out in the beautiful places in the UK but I would enjoy it a whole lot more if my wife (and Stan, our dog) could be with me occasionally.
Until now, my long suffering and eternally supportive wife, Elizabeth, has worked part time every day as an administrator in the NHS meaning she has to stay home while I go off on various expeditions. However, this week, she handed her notice in at work in order to join me in the business. This 100% growth in staff has a lot of consequences. It will mean when you contact us, initially your enquiry will be handled by Elizabeth. She is an excellent administrator, well organised and efficient so hopefully you will see a faster response to emails. Any photography related questions she will route to me to handle. It also means I will be running more and diverse workshops as I will be freed from much of the mundane business management. You may get to meet Elizabeth (and Stan) on occasional workshops if she comes with me (and she is promising to make her world famous cup cakes and tea in the camper while we go off shooting too, so we will have refreshments on our return). I will also be free to write more blog posts and articles, to increase the amount of personal photography I do and I will have more openings in my diary for one to ones etc.
This is a big change for us. It is a leap of faith to give up a secure job and source of income, but we feel that to look after our customers in the way we want and to develop the business it is an essential progressive move. So, from mid-September onwards you will find Elizabeth on hand to help you in any way she can and I am here too, to help answer your technical and location questions. It also means that, a la David & Wendy Noton, she may well appear in more of my images as the ‘lone figure in the landscape’ (probably with a blurred dog running around her, too).